1. Free trial
Custom Deck Estimator currently offers a five-day free trial with no credit card required. Because no payment is collected for the trial, there is no trial charge to refund.
2. Paid subscriptions
After the free trial, paid access is available on monthly and annual subscription plans. The price and billing interval are shown before checkout. Payments are processed through Stripe or another payment provider identified at checkout.
3. Automatic renewal
Monthly subscriptions renew each month and annual subscriptions renew each year until canceled. To avoid the next renewal charge, request cancellation before the applicable renewal is processed.
4. How to cancel
To cancel, email rob@groundupdigitalmedia.net from the email associated with your account, or clearly identify the company name and account email in your message. We will use that information to locate the subscription and process the cancellation.
When cancellation is effective, future automatic renewals stop. Unless we state otherwise in the cancellation confirmation, access remains available through the end of the period already paid for.
5. General refund policy
Except where required by law or specifically approved by Ground Up Digital Media, subscription charges are non-refundable after they are successfully processed. We do not normally provide prorated refunds or credits for:
- unused time remaining in a monthly or annual billing period;
- failure to use the service after subscribing;
- forgetting to cancel before a renewal;
- partial use of an annual subscription;
- changes in business needs after purchase.
6. Billing errors and duplicate charges
If you believe you were charged twice, charged the wrong amount, charged after a cancellation should have become effective, or otherwise billed in error, contact rob@groundupdigitalmedia.net as soon as possible. We will review the account and, when a billing error is confirmed, correct the error and issue any refund that is appropriate.
7. Exceptional refund requests
We may consider refund requests on a case-by-case basis for unusual circumstances, significant service failures, or other situations we determine warrant an exception. Approval of one exception does not create an obligation to approve future requests.
8. Service discontinuation
If Ground Up Digital Media permanently discontinues the paid service and cannot provide access for a material portion of a prepaid subscription term, we may provide a prorated refund, credit, or other reasonable remedy for the unused portion, unless another remedy is required by law.
9. Charge disputes
If you do not recognize a charge or believe there is a billing problem, please contact us promptly so we can investigate. Nothing in this Policy limits rights you may have under applicable law or through your payment provider.
10. Changes to this Policy
We may update this Refund & Cancellation Policy for future purchases and renewals. The current version will be posted here with its effective date. Material changes will not be applied retroactively where applicable law prohibits doing so.
11. Contact
Cancellation and refund requests: rob@groundupdigitalmedia.net.